Discover the new meaning of comfort with Air China Customer Service
Air China started its journey in
1988 and now serving as the flag carrier of China. The airline headquarters is
located in Shunyi District, Beijing, and flight operations are based at Beijing
Capital International Airport. Air China provides its flight service to 322
destinations, including 82 international, 15 regional, and 225 domestic
destinations. It carries around 100 million passengers each year using its 420
aircraft fleet. It’s one of the most trusted airlines in the world.
“Fliers of Air China can connect
with Air China Customer Service for
any assistance or instant tickets booking.”
Baggage information of Air China
Baggage allowance is varying
depending on the flight route and duration of the flight.
Carry-on Baggage
The number of baggage is
different depending on cabin classes.
For Domestic Flights
·
First-class- 2 bags + personal items up to
5kg
·
Economy/Business class- 1 bag + personal item up
to 5 kg
For International Flights
·
Business/First class- 2 bags + personal items up
to 8kg
·
Economy Class- 1 bag + personal item up to 5 kg
Maximum size restriction for all
bags- 55 cm x 40 cm x 20 cm
Checked Baggage
The number of baggage and
restrictions is different depending on cabin classes and flight duration.
For Domestic Flights
·
First Class: 1 bag up to 40 kg
·
Business Class: 1 bag up to 30 kg
·
Economy Class: 1 bag up to 20 kg
Flights to/from Japan and the
Americas
·
First Class: 2 bags up to 32 kg
·
Business Class: 2 bags up to 32 kg
·
Economy Class: 2 bags up to 23 kg
All other Regional/international
flights
·
Business/First Class: 2 bags up to 32 kg
·
Premium Economy: 1 bag up to 32 kg
·
Economy Class: 1 bag up to 23 kg
Passengers can purchase the
baggage service easily through Air ChinaCustomer Service.
Check-in Information
There are two ways to complete
the procedure of check-in:
·
Online- The online check-in is available from 24
hours to 90 minutes before departure of the flight.
·
At Airport- The check-in desk will close 60
minutes before departure of the international flight and 30 minutes before
domestic flights.
Passengers can easily complete
the check-in procedure through Air China
Customer Service.
Cabin classes of Air China
There are three types of cabin
class options available on the flights of Air China Airlines.
First Class
The first class of Air China
Airlines comes with privacy and comfort to make your flight experience best.
Passengers can enjoy their flight time in cozy suites with a wide range of
in-flight entertainment options.
Features- Each passenger will get
a personal suite decorated with all luxurious comfort items. First-class fare
includes complimentary beverages, snacks, and meals. Each passenger will get an
L'Occitane amenity kit, slippers, and pajamas. The in-flight menu includes a
wide range of meals inspired by Chinese heritage and cuisine.
Lounge- First class flyer can
quickly enter in the luxurious lounges with the help of Priority Pass. The
loungers of Air China decorated with all luxurious and modern things to make
your waiting time enjoyable at the airport. Enjoy a wide selection of
complimentary meals, snacks, drinks, and large selection options delicious from
the airline's buffet selection.
Business Class
Experience excellent customer
services while customer flying via the Business Class of Air China.
Features- Passengers will get
direct access to the Business Class lounge, where you will get lots of perks,
including buffet and a fantastic selection of Chinese wines and beers to choose
from.
Seats- Each seat of this class
can convert in a fully-flat bed and have ample space to provide you good night
sleep. With soft duvets and comfy pillows as well as Air China's signature
slippers, you will get the most fantastic flight sleep.
Economy Class
Economy class is the most
affordable class of Air China Airlines that comes with lots of perks and
comfort.
Features- Cabin crew will provide
blankets and pillows to maximize your comfort level. Complimentary headphones,
in-flight entertainment with a range of films, games, and music, delicious
in-flight meals, a wide variety of drinking options include red and white wine,
soft drinks, and beer are available for passengers.
Seats- This cabin class has 261
seats in every aircraft that come in 3-3-3 configuration. Every seat features
reclines and 32 inches wide with ample of legroom.
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